In February, Asda announced that pay rates would be rising to £11 per hour from April and £11.11 per hour from July, in a move which will benefit more than 115,000 colleagues working across its 633 stores. So what is really happening and where did Asda go wrong? Changes to Asda’s bonus structure While it seemed that had all changed with the latest pay increase, Grocery Gazette has since been informed by a number of independent sources that the new pay structure – which includes removing the popular annual bonus – has not been accurately portrayed by the UK’s third largest grocer. Over the past year, Asda had been branded the “worst paying” supermarket by GMB Union, criticised for failing to raise pay for workers in line with other ‘Big 4’ retailers and faced long-standing disputes with its staff over low pay rates. It wasn’t long before Asda employees revealed that as part of the new wage structure they had lost their annual bonus – something they were largely unhappy about. Great news, right? Well, not necessarily. It takes the supermarket straight to the top of the table, where it will be the second-highest paying grocer as of July. The pay rise – which comes into effect in April and will take the hourly rate to £11.11ph by July – will be the third Asda had given its staff within the past 12 months. In February, Asda invested £141m in giving a 10% pay increase to all its hourly-paid store colleagues, taking it from the bottom of the supermarket pay league to sitting comfortably at the top. Today, we explore why Asda’s pay increase in February caused a backlash with staff. Luckily, I had an umbrella, so I walked him to his car, sheltering him from the rain.As 2023 draws to a close, we look back at Grocery Gazette’s best bits. The rain started, and he started to worry because he didn’t have an umbrella. There was a senior citizen at the restaurant and he had finished his meal. Here’s another example: I worked at a fast-food chain in my last job.Luckily, the restaurant next door had it and I was able to get it for the customer. For example, when I was a server at a restaurant, we did not have a specific dessert in the restaurant. Try to think of a time when you went above and beyond for a customer. Customers love it when you go above and beyond for them, which will, in turn, generate more business.Can you tell us about a time you went above and beyond for a customer? The store display is well-kept and presented with adequate inventory.ĩ.Customers are not waiting in line for long periods at checkout.The staff is friendly and always willing to help the customer find what he or she needs. How would you define excellent customer service?
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